Experienced training, communication, and documentation professional adept at spearheading and successfully executing transformational projects, consistently meeting deadlines and financial targets. Seasoned training and documentation developer known for architecting scalable and sustainable solutions. An inclusive leader who thrives on collaborative efforts to achieve exceptional outcomes collectively.

Accomplishments

  • Led a highly productive team.
    As communication and training gatekeeper for a profitable retailer, elevated operational execution through process improvements and effectively targeted communication across hundreds of stores delivering regular double-digit comp sales results.

  • Created single-source knowledge resource.
    Transformed a library of Standard Operating Procedures saving $100K annually and providing a reliable, consolidated online knowledge base on a low-bandwidth network.

  • Led global enterprise training launch.
    Led end-to-end training program for an enterprise Oracle HCM implementation. Trained 15,000 retail and corporate employees worldwide achieving effective, on-time delivery at launch. Owned creation and maintenance of Whatfix walkthroughs, tooltips, pop-ups, and beacons to ensure digital adoption in Oracle HR with in-application training.

  • Spearheaded career pathing program.
    Drove end-to-end development and delivery of career pathing program in partnership with business subject matter experts. Delivered program to thousands of employees without increasing costs to the company.

Technology

  • Application Administration: Task Management, Oracle HR, KMSI Learning Management System, SharePoint Online

  • Web: SharePoint, WordPress

  • Productivity: MS Office (expert Word, PPT, SharePoint, Teams), Adobe Acrobat, Zoom, Adobe Connect

  • Graphics: Adobe Photoshop, Adobe Illustrator, MS Visio, SnagIt

  • Video: Camtasia, Premier Pro, Vyond

  • eLearning Authoring: Adobe Captivate, Articulate Storyline, Articulate Rise

  • Technical Documentation: Adobe FrameMaker, Jira, Confluence Read: HTML, JSON, XML

  • Digital Adoption: Whatfix

  • Change Management: Process mapping tools and techniques

Skills

  • Strategy and Roadmaps

  • Relationship Building

  • Mentoring

  • Project Management

  • Process Improvements

  • Needs Analysis and Instructional Design

  • Written and Verbal Communication

  • Technical Training & Documentation

  • Live Instruction: Classroom/Virtual

  • Orientation Design and Delivery